Returns

 

We hope you love your purchase but incase you're not happy with it, you can return it within 14 days of receiving your order for a full refund or exchange.


Sale items are non-refundable 

Any items on sale, including flash sales are non-refundable. They can be exchanged, or returned for a credit note within 7 days of receiving.


How to return:
Please email us at info@kharibu.com with your name, order number and item(s) you’d like to return. Once we’ve accepted your return we will provide you with the return address. 

Items must be unworn, unwashed and in the original condition received

Customers will be responsible for return shipping costs, unless items are faulty. Please obtain a proof of postage receipt as we are not responsible if the item goes missing and we will be unable to refund. We always advise sending items back to us with a recorded service.

Please make sure you add a note INSIDE your parcel with your name and order number down. Without this we will not know who has sent the parcel and therefore unable to refund you. 

Once we receive the return we will refund you (or exchange depending on your request). Refunds cover the full price of the item (but not the original postage cost). Refunds back to the original payment method can take 5-10 business days, or up to 30 days through PayPal.

If you have any questions or want to return, please just drop us an email at info@kharibu.com.
Returns ⚘

Returns ⚘

We hope you are happy with your purchase, but in case you're not, you can return them for a refund or exchange. You must contact us within 7 days of your parcel arriving, and return to us within 14 days.

FLASH SALE items can only be returned for an exchange or credit note only, no refunds. You must contact us within 7 days of items being received.

FINAL SALE / SAMPLE / DEFECT items are strictly non-returnable and non-refundable.

As a small sustainable business, our policy is to ensure we have no waste stock. Please be mindful when making your purchases and feel free to email us before hand if you have any queries.


How to return:

Please use the contact form below or email us at info@kharibu.com with your name, order number and item(s) you’d like to return.

Once we’ve accepted your return we will provide you with the return address. Items must be unworn, unwashed and in the original condition received

Customers are responsible for return shipping costs, unless items are faulty. Please obtain a proof of postage receipt as we are not responsible if the item goes missing and we will be unable to refund. We always advise sending items back to us with a recorded or tracked service.

When packing your order back to us please ensure you have included a note inside or written on the outside of the packaging, your name and order number. This is essential for us to locate your order and refund you.

Once we receive your return we will issue your refund, minus the original shipping cost. Refunds back to the original payment method can take 5-10 business days, and longer through PayPal.

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